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Orders

Track your order

Every Dear Alchemist order ships with tracking. Here is how to find yours.

01Processing
1 to 2 business days
02Tracking
Emailed when it ships
03Delivery
3 to 7 business days

Every Dear Alchemist order ships with tracking. Here's how to find yours.

1. Check your shipping confirmation email

The moment your order leaves our warehouse, we send a shipping confirmation email with your tracking number and a live tracking link. Search your inbox for "Dear Alchemist" — and check your spam or promotions folder if it's hiding.

2. Use your order confirmation

Your original order confirmation email contains a View your order button. It opens your order status page, which updates automatically from "confirmed" to "on its way" to "delivered" — no account required.

3. Log into your account

If you checked out with an account, every order and its live tracking status lives under Your Account → Orders.

Still can't find it?

Orders are processed within 1–2 business days; tracking activates once the carrier scans your parcel, which can take up to 24 hours after the shipping email arrives. If your tracking hasn't moved in 5 business days or your order hasn't arrived within the estimated window, contact us with your order number and we'll chase it down.

Support

Need a hand with an order?

The people who answer are the same people who chose the ingredients. You will hear back within 2 business days, often within a few hours.

  • 01 Free US shipping on $80+ Orders process in 1 to 2 business days, with tracking on every parcel.
  • 02 60-day Alchemist's Promise Not right for your skin? Exchange it, with shipping free both ways.
  • 03 15% off every refill Subscribe on any product. Skip, swap or cancel anytime.