Return & Refund Policy
We want you to love what you ordered. If something isn't right, here's how returns work.
Return window
You have 30 days from the date of delivery to request a return.
Condition
For hygiene and safety reasons, we can only accept products that are unused, unopened, and in their original packaging. Opened or used products cannot be returned unless they arrived damaged or defective.
How to start a return
Contact us through our contact page with your order number and the reason for the return. We'll reply with return instructions and the return address. Please do not send products back without contacting us first — unannounced returns cannot be processed.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or we shipped the wrong product — in those cases we cover everything.
Damaged or incorrect orders
Contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no return required.
Refunds
Once your return is received and inspected, we'll notify you and issue the refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, contact us.
Exchanges
The fastest route is to return the original item and place a new order once the return is accepted.
Non-returnable items
Gift cards and clearance/final-sale items cannot be returned.